Maxicare Healthcare Corporation Dedicated Handlers Supervisor

Dedicated Handlers Supervisor

Maxicare Healthcare Corporation

Negociável

No - MakatiGraduação/Aluno FrescoBacharelTempo Inteiro

Descrição do Trabalho

Job Title: Dedicated Handlers Supervisor

Division: Operations

Department: Account Services

Reports to (Position of Immediate Superior): Manager, Account Services

Primary Job Responsibility

Accountable for providing support to the Direct Clients, Brokers and Agents.

Supervises Both Processes And People

Process responsibilities include activities such as:
Work Unit Planning and Implementation
Task Assignment and Scheduling
Budget Allocation and Control
Problem-solving and Decision-making
Monitoring and Evaluating Results
Escalating issues and/or risks
People responsibilities include activities such as:
Developing Team and Individual Skills and Capabilities
Mentoring, Coaching and Job-shadowing
Engaging and Motivating employees
Rating Performance Reviews
Monitoring and providing feedback on day-to-day performance
Counseling and carrying out Disciplinary Activity

I. Job Description

Duties and Responsibilities done at PERIODIC or REGULAR Intervals
Reviews, monitors and ensures completeness and timely update on Membership movements and timely response to Clients’ requests
Plans, monitors and evaluates Team performance in adherence to the turn-around-time (TAT) ensuring Client satisfaction
Collates data, analyzes and validates accuracy and completeness of the required reports prepared by Staff before endorsement to Immediate Superior or requesting parties
Reviews and ensures all submitted reports are quality compliant
Plans, monitors, and evaluates Team’s performance in achieving target, KRAs and KPIs. Ensure timely implementation of performance feedback
Reviews and endorses for approval of Immediate Superior the Leave of Absence applications, overtime, cash-related transactions, and business correspondences
Screens assess and processes availment cases based on procedures and benefit applications and guidelines.
Screens, validates and asses escalated cases of member availments based on the set approval limits and guidelines.
Escalate granting of approvals beyond his authorized limit.
Duties and Responsibilities done at IRREGULAR or INTERMITTENT Intervals
Provides administrative support in the implementation of the Account Retention Program and activities in collaboration with the Sale team and other support group/internal teams.
Collaborates with Sales Team during Client visits to address concerns for maintenance and strengthening of Client relationship
Reviews, analyzes and recommends options to Immediate Superior in addressing operational issues
Reviews and elevates critical concerns, cases and special requests to Immediate Superior for disposition; responds to inquiries and concerns of Clients
Monitors and reviews performance, trains and coaches Staff on Sales-related functions
STANDARD RESPONSIBILITY STATEMENTS

✓ Strives to embody, commits to support and deliver the quality policy, objectives and initiatives of the organization;

✓ Communicates, engages, directs and supports people to contribute to the QMS effectiveness;

✓ Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood and consistently met;

✓ Abides by the QMS policies and procedures for the effective management and control of its processes; and

✓ Promotes and utilizes the Process Approach and Risk-based Thinking at work

✓ Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR

II. JOB SPECIFICATIONS

SKILLS
EDUCATIONAL REQUIREMENT

MINIMUM Educational Level And Background Required By This POSITION

College Graduate of 4, 5 year-course, preferably: Business or Any 4 year course

EXPERIENCE AND TRAINING

PERIOD OF TIME OR LENGTH of related experience the CANDIDATE must acquire before being

assigned to and perform the functions of this job, SATISFACTORILY under NORMAL supervision:

One year - Less than 3 years

SKILLS REQUIREMENT – TECHNICAL (For Tech and Business Support, Supervisory and Professional)

Skilled or specialized: proficiency is gained thru wide experience in a SPECIALIZED or

TECHNICAL area

RESPONSIBILITY
ACCOUNTABILITY – ASSETS, CASH, EQUIPMENT

Value or worth of company assets (cash, checks, financial instruments, investments, tools,

materials, machinery, equipment, and supplies) this POSITION is accountable for: Small below P500, 000

SPECIFY ASSETS, CASH AND EQUIPMENT DIRECTLY ACCOUNTED FOR: Laptop, Mobile Phone, Cash

ACCOUNTABILITY – RECORDS AND DOCUMENTS

Level of CONFIDENTIALITY AND IMPORTANCE of the information, records, reports, and

documents prepared, maintained, has access to, and handled by this POSITION

Critical, Operational - Only identified and selected individuals are given privilege of knowing

contents of any documents; disclosure may have an APPRECIABLE EFFECT on the company

RECORDS AND DOCUMENTS DIRECTLY ACCOUNTED FOR: Shared Documents

NEED FOR SUPERVISION

EXTENT of work supervised or managed by the Immediate Superior, whether the job is limited or

diversified; quantify range of activities, VARIETY of tasks to be carried out, and the DIVERSITY of

the problem to be solved

Follows established procedures generally; refer only unusual cases to superior

PEOPLE MANAGEMENT

Number of subordinates this POSITION DIRECTLY supervise 1 to 3 subordinates

CONTACTS – INTERNAL AND EXTERNAL

EXTENT the work requires in making personal contacts inside and outside of the organization,

level of importance of contacts; FREQUENCY they are made; LEVEL OR DEGREE they involve

exchanging information, dealing with people, exerting influence, persuading them to take

action, etc. Localized, Routine