PRIMARY RESPONSIBILITIES:

• Act as first line of help when internal employees, clients and customers encounter problems or defects with products and programs. 
• Diagnose computer hardware, network systems and computer software programs accurately and quickly. 
• Resolve user problems by answering questions and requests 
• Provide walkthrough to customer’s problems, educate them to install software packages and respond to questions about network. 
• Handle printing queries, hardware questions and report bugs users find in software programs.  
• Contributes to team effort by accomplishing related results as needed 

PERSON SPECIFICATION:

• Excellent oral and written English communication skills 
• Has good interpersonal and analytical skills 
• Ability to prioritize and organize work in a multi-task environment 
• Willingness to work on a shifting schedule 

JOB SPECIFICATION:

• Diploma or Bachelor’s Degree in Computer Studies/Computer Science 
• 2-3 years’ of experience in the related field required 
• Knowledgeable in all troubleshooting related to IT  or any technical related issues
• Knowledge and understanding of UNIX/LINUX, Windows, Networking, Backups and Archives 

Please refer to job description.