The Customer Care Representative would help maintain customer relations, support customer service concerns and inquiries relating to the SM Store Shop / SM E-store or any brands to be assigned to the department.

Responsibilities: 

• Respond to customer inquiries via phone or email, with clear and accurate information.
• Resolve customer complaints and issues in a timely and effective manner while maintaining a positive relationship.
• Document customer interactions and maintain detailed records in the customer relationship management (CRM) system.
• Follow up on customer issues to ensure they are resolved satisfactorily.
• Escalate complex or unresolved issues to the appropriate department or manager.

Key Qualifications: 

• College diploma or equivalent; additional education or certifications in customer service is a plus.
• Previous experience in customer service or a similar role is preferred.
• Flexibility to work shifts, including evenings, weekends, and holidays if needed.
• Amenable to be assigned in Makati 

Please refer to job description.