Job Description:

• Manage a large volume of calls, emails, and other platforms chat applications with profound knowledge and efficiency.
• Respond quickly, professionally, and accurately to all customer inquiries regarding terminal servicing inquiries through email and call.
• Redirect customers to appropriate teams and/or departments as needed.
• Address customer complaints in a compassionate and patient manner.
• Coordinates with key departments in resolving customer issues at first level support in a timely manner.
• Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences and nurture lasting customer relationships.
•  Follow company communication procedures, policies, and guidelines always.
•  Perform each duty above with our customers’ satisfaction as the number one priority.

Job Qualifications:

• Must have at least a short course/diploma/certificate/Bachelor's Degree relating to computer science, information technology and the like.
• With at least 1 year of Customer Care experience and with experience supporting for Calls, Emails and Chats
• Good call handling, good email handling, good documentation skills, with good business communication skills
• Must be amenable to work in Makati City
• Must be amenable to work in shifting schedule
• Can start as soon as possible
• Amenable to work in night shift schedule

Please refer to job description.