Sr. Director/ AVP - Operations (Revenue Cycle Management)

Work Location: Manila

The Sr Director/ AVP - Operations (Revenue Cycle Management) will lead the business functions of Healthcare Revenue Cycle Management, ensuring high quality and profitable service delivery to our customers. He/she will be responsible for driving best practices, innovation, knowledge management and learning across the teams under his/her span.

KEY TASKS & RESPONSIBILITIES

Lead all facets of the Healthcare RCM operations business for Enterprise customers

Work towards smoothing of the operations process with a greater focus on client satisfaction and client relationship building

Participate in expansion activities.

Plan workload for service management and projects.

Manage communication, escalation, risks and issues.

Drive continuous service improvements.

Maintain and improve pyramid structure

Balance customer satisfaction/demands to maintain customer satisfaction with the level of support the customer has contracted

Define and monitor SLAs in accordance with the client SLAs and ensure client satisfaction is met or exceeded

Review daily, weekly, monthly reports, progress and performance of projects and design game plans to enhance the same.

Cost/ Budgeting/ Forecasting/ P&L management.

Transition Management.

Responsible to maintain high quality standards as per customer expectations.

Responsible to drive initiatives in the management and organizational level that contribute to long-term operational excellence

Drive sustained margin growth on year on year basis.

Create appropriate servicing and retention strategies for customers.

Responsible for building consensus and commitment for achieving the organization’s vision

Contribute to short and long-term organizational planning and strategy as a member of the management team

Participate in business development activity.

Support in establishing policies across various levels of operations to promote the company culture and vision

JOB REQUIREMENTS:

At least 15-18 yrs years of experience in Operations, focused on supporting e2e RCM programs including, Patient Access, Mid-Cycle and Back end Services for Provider Operations.

Ability to work productively in fast-paced environment and high pressurized work environment.

Experience in managing large teams of professionals.

Excellent communication skills and interpersonal skills.

Excellent delegation skills, negotiation skills and strong people management skills.

Must be flexible to travel across servicing locations across Taguig and Pasay

Interested applicants, please send CV to [email protected]

Please refer to job description.