The Technical Supervisor oversees the technical team and ensures smooth execution of technical and sales-related tasks.  This role bridges the gap between the sales and technical teams by assisting with pre-sales, gathering project requirements, and ensuring proper design and implementation.

Duties and Responsibilities

Team Supervision

• Leads and manages the technical team, including Support Engineer and Product Specialist.
• Assigns tasks, monitors progress, and evaluate team performance
• Trains team members on products, solutions, and industry standards.

Pre-Sales Support

• Collaborates with sales team during pre-sales engagement by:

     -     Attending client meetings to provide technical expertise.

     -     Conducting site surveys and feasibility assessments.

     -     Assisting in technical presentations and product demonstrations.

• Ensures accurate scoping of project requirements based on client needs.

Project Conversion

• Translates client requirements into actionable designs and project plans.
• Oversees gathering of technical documents, such as plans, specifications, and drawings.
• Coordinates with clients and sales to ensure project designs align with expectations.

Project Execution

• Supervises and guides the team through the installation, configuration, and testing of automation solutions.
• Monitors timelines, budgets, and deliverables to ensure project success.
• Ensure proper documentation of all technical aspects of the project.

Technical Expertise & Process Improvement

• Develops standardized documentation for design and implementation workflows.
• Ensures all solutions meet technical and industry standards
• Continuously review and refine technical procedures for efficiency and quality.

Client Relationship Management

• Acts as a technical point of contact for clients during pre-sales and implementation phases.
• Addresses escalated technical issues and ensures client satisfaction.

Qualifications

Education and Expertise

• Bachelor’s degree in Electrical Engineering, IT, or related technical field.
• At least two (2) years of experience in technical roles, including pre-sales activities.
• Minimum one (1) year supervisory or leadership position.
• Experience in automation, smart home systems, or system integration preferred.

Skills & Competencies

• Strong team management and leadership skills.
• Expertise in project planning, technical design, and systems integration.
• Knowledge of automation protocols like KNX, Zigbee, or BACnet is a plus.
• Proficient in conducting site visits, designing workflows, and preparing technical reports.
• Ability to troubleshoot complex system configurations and escalate issues when necessary.

Pre-Sales & Client Engagement Skills

• Strong interpersonal skills to liaise with clients and sales teams effectively.
• Demonstrated ability to translate technical details into client-friendly information.

Certifications

• PMP (Project Management Professional) or KNX Certification is preferred
• Additional IoT or smart system certifications is a plus

Please refer to job description.