About the job

Be Part of the Future of Automotive Innovation with Inchcape Digital.

About The Company

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

The Digital Delivery Centers accelerate Inchcape’s digital journey by positively impacting the business and its customers through innovative and essential technological solutions.

Through our top talents, we support the mobility of millions of people globally through the power of digital technology.

Purpose of Role

The Solutions Engineer role focuses on delivering high-quality technical support to guarantee optimal functionality, security, and compliance with organizational policies. Key responsibilities include identifying and resolving issues, accurately assigning tickets to the appropriate groups, and ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) as performance benchmarks. This role also encompasses the administration, resolution, and maintenance of services or applications within the Digital Integration Platform. It requires a proactive problem-solver who is dedicated to enhancing application performance, providing effective solutions, and improving business operations. Collaboration with internal teams is essential to ensure seamless service operation while driving performance enhancements and system optimizations.

Job Role and Responsibilities:

• Take full responsibility and accountability for all tasks assigned within your area of responsibility.

• Analyze incidents and service requests to provide efficient solutions that align with the agreed-upon timelines in the SLA (Service Level Agreement) and adhere to business best practices.

• Provide technical support services to both internal and external customers, which may include troubleshooting, maintenance, development, and other related services.

• Identify repetitive incidents and propose managing them as problems, conducting thorough root cause analyses.

• Actively engage in the knowledge management process by creating documents, documenting known errors in our Knowledge Base articles, and troubleshooting procedures.

• Regularly review monthly reports on service operations to ensure quality and efficiency.

• Resolve issues promptly and effectively while fostering positive relationships with clients.

• Route unresolved issues to Level 2 or relevant departments as needed.

• Track escalated cases, application metrics, confirm user responses and implement improvements.

• Support business operations, foster team growth, and develop top-tier support professionals

What We Offer:

• A safe and inclusive work environment that values diversity.
• Exciting and industry-leading projects that provide opportunities for career advancement.
• Access to leading learning platforms.
• Specific learning pathways for all roles and platforms including technical and leadership trainings and certifications.
• Career support and continuous development with access to senior leadership.
• Flexible work-from-home or Hybrid work arrangements.
• HMO with Free dependent/s.
• Life insurance.
• Remote work bonus to recognize your dedication and contributions.
• Enjoy a day off on your birthday.
• Work equipment needed to perform your job

If you have the skills and passion to excel in this role, desire to join a thriving global team, and accelerate your career in the digital space, then you are the candidate we are looking for!

Please refer to job description.