CloudPay Associate Customer Success Manager

Associate Customer Success Manager

CloudPay

Negotiable

Remote3-5 Yrs ExpMasterFull-time

Remote Details

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Role Pitch Our fast-growing team is looking for an Associate Customer Success Manager. The successful candidate will work directly with our Customers to enhance their overall user experience and work one-on-one with Customers to build the customer relationship, engage key stakeholders at all levels and most importantly supporting customers to achieve their strategic business goals.

Key Responsibilities Daily Duties and Main Responsibilities will include:

To stand as CloudPay’s single, high-level point of contact facing the assigned Customer portfolio
To ensure the appropriate transition from the setup of the new client to the adoption of the service model including the usage of consolidated services systems (Reporting, Invoicing, KPI, SLAs etc)
To facilitate Customer to adopt consolidated services and to move into a centralization mode
Monitor and manage the Customer relationship and satisfaction at Customer, Senior, levels
To ensure the coordination of the service delivery by triggering, tracking progress and closure of the payroll cycle, either with in-house or with external payroll service providers
To solve potential issues that may prevent the satisfactory and timely completion of the global services
To monitor master service schedules to ensure timely achievement of all deliverables
To act on the Customer demands and trigger actions, track progress and close the service delivery
To participate in intra-departmental projects

Description The Associate Customer Success Manager is the bridge between our valued customers and the CloudPay organization, with the ability to work collaboratively within Cloudpay global payroll operations team.

Attributes and Experience Required:

Knowledge of international payroll processes and business cultures
Customer Success or similar experience
Strong customer service focus, assertive thinking and decision-making skills
Excellent English verbal and written communication skills, as well as presenting skills, including the ability to chair meetings and host webinars
Issues and pending actions tracking and delivery, escalation management required.
Knowledge / experience with Human Capital Management (HCM) or payroll applications is beneficial but not mandatory
Ability to work collaboratively with & engage across corporate functions (Operations, Sales, Implementation, Marketing, Customer Support, Product Management and Finance)
This role follows EMEA shift, 3PM-12MN.

Benefits Package and Benefits: