Bossjob Global 日语客服专员

Bossjob Global

13-14万円[Monthly]

Remote5-10 Yrs ExpHigh/Senior High SchoolFull-time

Open Country：Japan

Language Requirements：Japanese

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Show original text

Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
Timely feedback on the problems existing in the process, collect and sort out problems;
Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
Able to adapt to shift work. / Able to adapt to long night shift work.

Good logical thinking ability, able to judge the real needs of users;
Proficiency in Japanese is essential;
Enthusiastic about customer service, responsible for customer experience, and capable of providing comprehensive problem solutions;
Able to effectively adjust communication methods and styles according to different individuals;
Possess self-management skills and able to work independently in a fast-paced, ever-changing environment.

Organizational skillsfinancial knowledgehighly professional ethicstechnical skills