• Provide technical end-user support via telephone, email, or web chat.
• Perform restorative or maintenance actions to resolve end-user problems.
• Address end-user problems according to standard procedures.
• Accurately track incidents and calls, including timely and precise data entry into the database.
  
  

• IT-related courses are a plus.
• Excellent oral and written communication skills in English; fluency in Portuguese (speaking, writing, and reading) is required.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to handle multiple calls a day when necessary.
• Familiarity with and good working knowledge of PC hardware and software troubleshooting; prior experience in Software Application support (e.g., Outlook) is a plus.
• Prior BPO experience in Technical Support is advantageous.
• Familiarity with ticketing systems is a strong advantage.
• Must be willing to work different shifts.

Please refer to the job description.