Newfold Digital Principal IT Service Desk Administrator

Principal IT Service Desk Administrator

Newfold Digital

قابل للتفاوض

في الموقع - سيبو3-5 سنوات خبرةبكالوريوسدوام كامل

وصف الوظيفة

We seek a highly committed and skilled technician who loves serving customers as much as you love supporting personal computers, applications, systems and peripherals. The ability to multi-task on a wide array of issues with employees at all levels is key to your success. If you have skills like those listed below, we want to hear from you!

Who We Are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company livesin the intersection of our people, our customers, and our brands.

IT ServiceDesk Administrator – Self-directed, action-oriented thinker and problem-solver. Experiencing working as part of a Global front-line IT ServiceDesk team, problem solver that contributes to the continued success of the company and Information Technology team. In addition to the regular expectations of technology support, the IT ServiceDesk Administrator will act as a liaison to other technology functions and assure that the IT service desk ticket queue is managed in a timely and accurate manner. You will act as the initial escalation point for ServiceDesk technicians and assist team managers with developing and evaluating current and future ServiceDesk initiatives. IT ServiceDesk Admin will assist in coordinating end user-related projects and actively communicate areas of need, urgency, or other pertinent data in a timely manner.

What You'll Do & How You'll Make Your Mark

Proven abilities in PC and Mac configuration and troubleshooting including operating systems and common applications
Support including but not limited to Tier 1 and 2 support and troubleshooting for end-user related issues/requests, user administration, root cause analysis, and VPN end user support
Manage asset disposal and track hardware via ITAM processes.
Provide on-site and remote client support
Inventory Asset Management assist with procurement and tech refresh
Create, maintain, and delete user accounts from various systems
Maintain, support, develop, and assist in process strategies
Maintain current desktops/laptops via push updates
Act as initial contact for issue escalation
Partner effectively with other IT members in remote sites
Laser focus on service excellence

Who you are & what you’ll need to succeed. 

Strong, customer and team focus
Willingness to participate on tasks at all levels including, but not limited to desktop builds, deploys, and inventory control; user account building and maintenance; software tracking and deployment; remote user assistance; virus and malware diagnostics and cleaning; documentation; project planning; and asset tracking, hardware recycling
Minimum 2 years Windows (Windows, AD, Office, etc.) and Mac (OSX, iOS, Macbook, Apple TV) support experience in a fast paced, results oriented corporate environment.
Experience with Lenovo and Mac hardware, iPhone, Android, Tablets, Mac laptops and desktops
Experience with Microsoft Office 365
Experience in Active Directory environments including account management and permissions.
Experience in supporting end user related network connectivity (switch, jack connections, cabling, etc.) and network and security principles.
Strong organizational and time-management skills; project management experience.
Applicable certifications suggested (i.e. MCP, A+, Network+)
Strong interpersonal and communication skills
Strong troubleshooting skills
Experience with PC hardware repair
Clear and adaptable written and verbal communication skills required
Flexible work habits, ability to prioritize planned and unplanned customer needs
Analytical troubleshooting skills
Ability to build rapport and elicit problem details from internal customers
High energy approach to work, yet ability to stay calm under pressure
Special consideration given to candidates with IT asset management (ITAM) experience and a desire to be involved in helping to manage our asset management process.

Strong consideration given to those candidates who additionally possess the following:

BS in CS, CIS or equivalent college degree
Industry standard certifications from, Microsoft, Apple, ITIL, or equivalent
Experience ServiceNow

Why you'll love us.

We've evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
Where can we take you? We're fans of helping our employeeslearn different aspects ofthe business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.